BetWinner Ethiopia — privacy policy

What information BetWinner collects

To run your account, BetWinner collects the information you give it and the data generated as you play:

• Registration details — name, date of birth, phone number, email, address, and the currency/display preference you choose (ETB-friendly display is available).
• Identity verification (KYC) documents — government photo ID and proof of address, collected before your first withdrawal.
• Transaction data — deposits, withdrawals, bets, bonus activity and payment-method details.
• Technical data — IP address, device and browser type, app version, and usage logs.
• Support communications — anything you send to live chat, email or phone support.

How your data is used

Your information is used to operate the service lawfully and practically:

• Account and identity — to open, verify and maintain your account.
• Payments — to process deposits and withdrawals and meet anti-money-laundering rules.
• Gameplay and bonuses — to settle bets, credit bonuses, and enforce wagering terms.
• Support — to respond to your queries and resolve disputes.
• Legal and security — to prevent fraud, meet regulatory reporting under the Curaçao licence, and cooperate with lawful requests.
• Communications — to send service messages and, where you've agreed, promotional offers you can opt out of.

Cookies and analytics

Like most online services, BetWinner uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the site and app are used. This includes session cookies (essential), preference cookies, and analytics cookies that help improve the product. You can manage cookie preferences in your browser or app settings, and disabling non-essential cookies won't stop you from playing — it just means a less personalised experience.

Data security

BetWinner applies industry-standard security controls to protect your information — this includes encryption in transit (SSL/TLS) for data moving between your device and its servers, and access controls that limit who inside the company can see your data. We won't claim specific certifications we haven't verified, and no system is ever perfectly secure, but the baseline — encrypted connections, restricted internal access, and regulated handling under the Curaçao licence (OGL/2024/341/0759) — is what you should expect from a licensed operator. Keep your own login secure: use a strong password and don't share it.

Your choices

You have real control over your data:

• Access and correction — you can view and update your profile details in your account, and request a copy of your data via support.
• Marketing — opt out of promotional messages at any time via the link in any email or in your account settings.
• Cookies — manage them in your browser or app settings.
• Account closure — you can request to close your account via support; balances are paid out subject to verification.
• Complaints — contact support first; unresolved privacy concerns can be escalated to BetWinner and, where relevant, to the Curaçao regulator.

Contact

For any privacy question, reach BetWinner support:

• Email: info@betwinner.com (general) · security@betwinner.com (security/privacy)
• Live chat: 24/7 inside the site and app
• Phone: +44 20 4577 2772 (24/7 reported)